CRM & Automations

CRM gives companies information to better understand their existing and potential customers, which can then feed into sales, marketing, and customer service functions. A good CRM system creates a two-way interaction between customer and business by combining technology, methodology, and operational processes into a framework that continuously provides customer behavioral information.

CRM is a relatively new customer-analysis concept, but we’ve been working in this arena since the beginning. We are committed to delivering intelligent solutions in a fast-paced business climate by adapting to the times.  Virusha Tech has worked with small to mid-size companies. CRM implementation is an ongoing process, and we are committed to seeing your new strategy through to success.

Key Aspects of CRM Implementation

Identifying Existing Challenges

Out with the old, in with the new. This will be the motto of your CRM project. In the discovery phase, we will determine existing impediments across all channels of your company to eliminate redundancies and empower your employees to offer the same experience to all customers.

The Customer Journey

How effective is your company at doing business with customers?  will determine how customers interact with your company so we can align the company approach with the customer approach.

Measuring Success

Key performance indicators, or KPIs, are crucial to determining whether a new CRM approach is benefiting your company. This allows for compare/contrast data.

Feedback

Before the system is finalized, interviews with end users must be conducted to determine the most important features and user cases to meet critical requirements.

Software

There are numerous options when it comes to software to support the CRM plan. We will review these options with you to make sure the most effective programs are used for the strategy.

Training

We will develop an education plan for sharing the strategy with  staff and third-party vendors who interact with customers.

Troubleshooting

Before implementation of the plan,  will gather feedback to determine and fix execution problems.

Services Offered

Hubspot

Salesforce

Zoho

Zapier

Chatbot Integrations

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